GUEST SERVICE AND STANDARDS
For service driven organizations, creating memorable guest experiences are cornerstones to success. Employees with effective guest interaction and service skills will feel a greater sense of engagement and commitment to their jobs. In turn, positive guest experiences enhance guest loyalty and have a direct impact on improving organizational profitability. To help clients accomplish this goal, A.B. Consulting provides Guest Service and Standards training with the following components:
• Define service standards
• Understand behaviours and attitudes of self and others
• Develop keys to successful communication
• Understand complaint handling and service recovery
The content can be customized to a multitude of industries with a core focus on the customer journey to include a variety of industries such as: hospitality; food service operations; retail; and airlines.